As a specialist trade supplier to mobility retailers, we are always focused on delivering added value to the wheelchairs and power add-ons we provide. This ensures our dealers not only benefit from purchasing quality assistive products that deliver customer satisfaction, but they are also able to enhance their business profitability, reputation and service levels.
So, specifically what do retailers gain by choosing Susurro for their wheelchairs, power add on devices, seating and accessories? Let’s find out…
Healthy margins
We only provide high quality products; however, we remain mindful of price. Through our international buying power, we can secure many of the top brands at a lower price point. Meaning we pass these savings on to retailers so they can secure attractive margins and profitability whilst delivering real value for their consumer customers.
Product training
Making sure your staff are up to date with the products they sell from Susurro is crucial. We provide free training to all our retailers across the UK so that features are understood and the main sales benefits are clear to promote. Not only does this promote sales efficiently, our Managing Director Rob and new Business Development Manager Dan, can visit to give technical demonstrations so engineers are up to speed for servicing. This improves your maintenance provision so again, your customers receive a better experience. For flexibility and to suit your needs, we can provide education face-to-face on site or via live video.
Bespoke technical support
If you have customers who have complex needs or require a tailor-made/technically advanced wheelchair configuration, we are ready to visit and help. A recent example of this was when a retailer’s client required a fully customised Wolturnus Tukan wheelchair with Benoit Light Drive power assist unit. We worked together so the end user could take delivery of the exact specification to maximise his independence.
Technical updates
We pride ourselves in making sure all our retailers have everything they need to sell efficiently and support customers. Manufacturing and technology specifications regularly change so we are able to provide the latest information, parts and accessories to meet end user queries. This keeps engineers and technicians working efficiently, helping retail customers receive timely service.
Reliable deliveries
There is nothing more frustrating if product orders are placed and are not delivered quickly or are out of stock. We understand consumers expect wheelchairs and power-adds on to be supplied asap, especially as many are fully dependent on this equipment to remain mobile. Susurro only works with reliable manufacturers with stable supply changes and always ensures internal stock levels are healthy. If we promise to deliver on a specified date, we will.
The best innovations
Having access to the latest mobility products is a must for all successful retailers. By choosing Susurro as the trade supplier, this necessity is a reality. Our award-winning range includes many top selling products such as:
- Wolturnus and Motion Composites rigid and folding wheelchairs
- Supracor Stimulite cushions
- Wheelchair power add-ons including Benoit Systemes; AceKare Yomper; Enjo; and the E-Move and E-Drive from Decon
- Eppur Dreeft wheels – the world’s first award-winning smart braking system for wheelchairs
- Stricker powered front bikes and hybrid handcycles
- NXT Backrests and cushion
Greater sales
When you add up the unique package we offer, it’s clear to see why our trade clients are successful. They benefit from efficient service, attractive pricing, better margins, quality products, free training, bespoke support… the list goes on. All this added value makes us the number one trade supplier to the UK mobility market!
Sounds attractive? If so, then we’d be delighted to talk to you. Call or contact our Business Development Manager Dan Sutton on – Tel: 07931 617312 or email: dan@susurro.co.uk